Please take a moment to read this Etiquette The Spa is a retreat for your body, mind and spirit. For the consideration of others, we request that visitors keep noise to a minimum. Children are not allowed at the Spa unless they are having a treatment, accompanied by an adult. We ask that you respect other guests’ privacy by speaking softly. Cellular phones and electronic devices are discouraged. Attire Please arrive at the Spa wearing comfortable, light clothing or a bathrobe. Disposable undergarments are available on request. Reservations Advanced booking prior to your arrival is recommended to secure your preferred date and time of treatment. A credit card number is required at the time of booking for a confirmed appointment. Check-in Please arrive at least 15 minutes prior to your scheduled treatment to avoid reduced treatment times. A late arrival will result in a shortened treatment to accommodate other guests fairly. Special Consideration If you are pregnant, you may wish to avoid booking treatments that involve the use of essentials oils. Massages or stimulating treatments are not recommended during the first three months of pregnancy. If you have high blood pressure, heart conditions, allergies, or other medical complications, we advise that you consult your doctor before signing up for any spa services. Please inform your therapist of any medical conditions. Smoking And Alcohol Smoking and the consumption of alcohol within the spa are prohibited. It is also advisable to avoid the consumption of alcohol or heavy meals prior to, or after any spa treatment. Cancellation Policy A 24-hour cancellation notice is required to help us re-schedule your appointment, subject to space availability. Any cancellation with less than 4 hours’ notice will incur a 50% cancellation fee. A full fee will be imposed for a “no-show”. Valuables We recommend that no jewellery be worn at the Spa. The management and staff accept no responsibility for the loss of money or valuables of any kind brought into the spa premises. Gift Certificates Treat a friend or loved one by giving them an experience they will never forget. Gift certificates are available for use against any spa treatment, packages or retail products. Gift certificates are not refundable and must be presented at the time of treatment. Vouchers are valid for three months from date of issue. Refund Policy Treatment packages are non-refundable. Unused portion of the packages are nontransferable or non-exchangeable for another time. Payment We accept cash and all major credit cards. Payment may also be charged to the room. Prices are quoted in RMB and are subject to prevailing tax and service charge. Prices are subject to change without prior notice.
Payment For non-resident hotel guest, payment is required prior to the treatment. We accept cash and all major credit cards. All prices are subject to prevailing tax and service charge.
